Politique de remboursement
Return & Refund Policy
We want you to be satisfied with your purchase. Please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with all original tags and accessories, and in its original packaging. A receipt or proof of purchase may also be required.
To request a return, please contact us at shukong200618@outlook.com.
Please do not send any item back before contacting us. If your return is approved, we will provide the applicable return address and instructions for sending your package.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number and, where possible, photos or videos showing the issue. We will review your request and provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return, including customized or personalized products, perishable goods, personal care or hygiene products where applicable, hazardous or flammable products, and gift cards.
Please contact us if you have questions about the return eligibility of a specific product.
Sale and Promotional Items
Certain clearance or final-sale products may not be eligible for return unless otherwise required by applicable law. Any applicable restrictions will be stated on the product page or at checkout.
Exchanges
The fastest way to receive a different item is to return the original item first. Once the return has been approved, you may place a separate order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact Us
My Store
Operator: IVANAH, BLANCO JAVIER
Email: shukong200618@outlook.com
Phone: +1 405-867-9728